CUSTOMER SERVICE
SHIPPING
$5 FLAT RATE CANADA WIDE!
$10 FLAT RATE FOR USA
ALL PRODUCTS ARE SHIPPED USING CANADA POST.
PRODUCTS WILL BE SHIPPED WITHIN 2 - 4 BUSINESS DAYS OF PURCHASE.
All purchases will be shipped using Canada Post. Expect 5-10 business days for delivery within Canada. If you are in another country, it may be a touch longer to account for customs.
Rush Orders: for cost information on last minute orders or expedited shipping, please contact us.
Lost Packages and Shipping Issues
Once we send an item, it is at the mercy of the carrier. If you would like to purchase shipping insurance, we highly recommend it. Please email us prior to making your purchase so we can set-up a listing that includes the added cost of the shipping insurance. We do not reimburse or replace items that have been lost or damaged during shipping. Also, please take care to list a secure shipping address to avoid problems with loss and theft.
SHIPPING
$5 FLAT RATE CANADA WIDE!
$10 FLAT RATE FOR USA
ALL PRODUCTS ARE SHIPPED USING CANADA POST.
PRODUCTS WILL BE SHIPPED WITHIN 2 - 4 BUSINESS DAYS OF PURCHASE.
All purchases will be shipped using Canada Post. Expect 5-10 business days for delivery within Canada. If you are in another country, it may be a touch longer to account for customs.
Rush Orders: for cost information on last minute orders or expedited shipping, please contact us.
Lost Packages and Shipping Issues
Once we send an item, it is at the mercy of the carrier. If you would like to purchase shipping insurance, we highly recommend it. Please email us prior to making your purchase so we can set-up a listing that includes the added cost of the shipping insurance. We do not reimburse or replace items that have been lost or damaged during shipping. Also, please take care to list a secure shipping address to avoid problems with loss and theft.
RETURNS / EXCHANGES
Please note: All sales are FINAL. All of our pieces are handmade and made-to-order. Due to this, we are unable to accommodate returns. Please take care in selecting your sizes and providing accurate measurements for custom pieces.
Returns, exchanges and Restocking fees. If an item listing offers a return option, there are a few parameters that must be met. !. it must be returned within 48 hours from the moment of confirmed FedEX arrival. It must be sent back through a major carrier (FedEX, UPS, DHL). exceptions beyond the 48 hour window.
Damage and Loss
We do not reimburse or replace items that have been lost or damaged during shipping.