FAQs
ABOUT OUR MATERIALS
What is your jewelry made of?
All our jewelry is handcrafted in either 14k gold fill or sterling silver.
Is this material suitable for everyday wear?
Yes, both sterling silver and 14k gold fill are highly durable and well-suited for everyday wear. Proper care, such as regular cleaning and storage, can help maintain their luster over time.
How should I clean my jewelry made from this material?
Clean both sterling silver and 14k gold fill jewelry with a soft cloth and a mild cleaner or soapy water. Avoid harsh chemicals, and promptly dry the jewelry to prevent tarnishing.
Can I wear jewelry made from this material if I have sensitive skin?
Yes, both sterling silver and 14k gold fill are generally hypoallergenic, making them suitable choices for individuals with sensitive skin. They contain minimal amounts of other metals that may cause allergies.
Do you offer a warranty for your jewelry made from this material?
We stand behind the quality of our products, whether made from sterling silver or 14k gold fill. If you encounter any issues, please contact our customer support, and we'll work to address your concerns.
Can jewelry made from this material be resized or repaired?
Yes, both sterling silver and 14k gold fill jewelry can often be resized or repaired. Reach out to our customer support for assistance and information on our repair services.
Is jewelry made from this material environmentally friendly?
Yes, both sterling silver and 14k gold fill are sustainable options. Their durability reduces the need for frequent replacements, contributing to more environmentally conscious choices.
What sets jewelry made from this material apart from others?
Both sterling silver and 14k gold fill jewelry offer unique qualities. Sterling silver contains 92.5% pure silver, while 14k gold fill provides the luxurious look of gold at a more affordable price.
Can I shower or swim with jewelry made from these materials?
While both sterling silver and 14k gold fill are water-resistant, it's advisable to remove your jewelry before showering or swimming to prevent exposure to chemicals and maintain their appearance.
How do I prevent tarnishing of my jewelry made from this material?
Store your jewelry made from both sterling silver and 14k gold fill in a cool, dry place when not in use. Avoid exposing them to harsh chemicals and perfumes, which can accelerate tarnishing.
What makes jewelry made from this material a timeless choice?
The classic aesthetic, durability, and versatility of both sterling silver and 14k gold fill make them timeless and enduring choices. Their inherent value and adaptability to various designs contribute to their lasting popularity.
Shipping FAQs:
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please check our shipping page for details.
What shipping carriers do you use?
We primarily use Canada Post for our shipments. You will receive a tracking number once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the shipping carrier's site.
How long will it take for my order to be processed and shipped?
Orders are typically processed within 3-5 business days. Once processed, shipping times depend on your location. Check our shipping page for estimated delivery times.
Do you offer express or expedited shipping options?
Yes, we offer express shipping options for select destinations. You can choose your preferred shipping method during the checkout process.
What are your shipping costs?
Shipping costs vary based on your location and the shipping method selected. You can view the shipping costs during the checkout process before completing your order.
What happens if my package is lost or delayed?
In the rare event of a lost or delayed package, please contact our customer support. We will work with the shipping carrier to locate your package or arrange for a replacement.
Returns and Exchanges FAQs:
Can I return my purchase?
I do not accept any returns at this time, exchanges only.
Can I exchange an item?
Yes, we offer exchanges. Contact us to arrange for an exchange and check product availability.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support immediately with photos of the product. We will assist you in resolving the issue.
Do you provide a prepaid shipping label for returns?
We do not provide prepaid shipping labels for returns. Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Can I return personalized or custom-made items?
Unfortunately, personalized or custom-made items are usually not eligible for return unless there is a defect or error on our part. Contact customer support for assistance.
What if I received the wrong item in my order?
If you receive the wrong item, please contact our customer support with your order number and details of the incorrect item. We will arrange for a replacement or refund.
Is there a time limit for initiating a return or exchange?
Yes, returns must be initiated within 3 days of the delivery date. After this period, the item may not be eligible for return.
Payment Methods FAQs:
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. Select your preferred payment method during the checkout process.
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption protocols to ensure the confidentiality and security of your payment details.
Are taxes included in the displayed prices?
Prices displayed on our website do not include taxes. Taxes will be calculated and added during the checkout process based on your location.
Do you offer discounts for bulk or wholesale purchases?
Yes, we offer discounts for bulk or wholesale purchases. Contact us for more information and pricing details.
What currency will I be charged in?
All transactions are processed in CAD. If you are ordering from outside Canada, your bank may apply an exchange rate or additional fees.
ABOUT OUR MATERIALS
What is your jewelry made of?
All our jewelry is handcrafted in either 14k gold fill or sterling silver.
Is this material suitable for everyday wear?
Yes, both sterling silver and 14k gold fill are highly durable and well-suited for everyday wear. Proper care, such as regular cleaning and storage, can help maintain their luster over time.
How should I clean my jewelry made from this material?
Clean both sterling silver and 14k gold fill jewelry with a soft cloth and a mild cleaner or soapy water. Avoid harsh chemicals, and promptly dry the jewelry to prevent tarnishing.
Can I wear jewelry made from this material if I have sensitive skin?
Yes, both sterling silver and 14k gold fill are generally hypoallergenic, making them suitable choices for individuals with sensitive skin. They contain minimal amounts of other metals that may cause allergies.
Do you offer a warranty for your jewelry made from this material?
We stand behind the quality of our products, whether made from sterling silver or 14k gold fill. If you encounter any issues, please contact our customer support, and we'll work to address your concerns.
Can jewelry made from this material be resized or repaired?
Yes, both sterling silver and 14k gold fill jewelry can often be resized or repaired. Reach out to our customer support for assistance and information on our repair services.
Is jewelry made from this material environmentally friendly?
Yes, both sterling silver and 14k gold fill are sustainable options. Their durability reduces the need for frequent replacements, contributing to more environmentally conscious choices.
What sets jewelry made from this material apart from others?
Both sterling silver and 14k gold fill jewelry offer unique qualities. Sterling silver contains 92.5% pure silver, while 14k gold fill provides the luxurious look of gold at a more affordable price.
Can I shower or swim with jewelry made from these materials?
While both sterling silver and 14k gold fill are water-resistant, it's advisable to remove your jewelry before showering or swimming to prevent exposure to chemicals and maintain their appearance.
How do I prevent tarnishing of my jewelry made from this material?
Store your jewelry made from both sterling silver and 14k gold fill in a cool, dry place when not in use. Avoid exposing them to harsh chemicals and perfumes, which can accelerate tarnishing.
What makes jewelry made from this material a timeless choice?
The classic aesthetic, durability, and versatility of both sterling silver and 14k gold fill make them timeless and enduring choices. Their inherent value and adaptability to various designs contribute to their lasting popularity.
Shipping FAQs:
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please check our shipping page for details.
What shipping carriers do you use?
We primarily use Canada Post for our shipments. You will receive a tracking number once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the shipping carrier's site.
How long will it take for my order to be processed and shipped?
Orders are typically processed within 3-5 business days. Once processed, shipping times depend on your location. Check our shipping page for estimated delivery times.
Do you offer express or expedited shipping options?
Yes, we offer express shipping options for select destinations. You can choose your preferred shipping method during the checkout process.
What are your shipping costs?
Shipping costs vary based on your location and the shipping method selected. You can view the shipping costs during the checkout process before completing your order.
What happens if my package is lost or delayed?
In the rare event of a lost or delayed package, please contact our customer support. We will work with the shipping carrier to locate your package or arrange for a replacement.
Returns and Exchanges FAQs:
Can I return my purchase?
I do not accept any returns at this time, exchanges only.
Can I exchange an item?
Yes, we offer exchanges. Contact us to arrange for an exchange and check product availability.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support immediately with photos of the product. We will assist you in resolving the issue.
Do you provide a prepaid shipping label for returns?
We do not provide prepaid shipping labels for returns. Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Can I return personalized or custom-made items?
Unfortunately, personalized or custom-made items are usually not eligible for return unless there is a defect or error on our part. Contact customer support for assistance.
What if I received the wrong item in my order?
If you receive the wrong item, please contact our customer support with your order number and details of the incorrect item. We will arrange for a replacement or refund.
Is there a time limit for initiating a return or exchange?
Yes, returns must be initiated within 3 days of the delivery date. After this period, the item may not be eligible for return.
Payment Methods FAQs:
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. Select your preferred payment method during the checkout process.
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption protocols to ensure the confidentiality and security of your payment details.
Are taxes included in the displayed prices?
Prices displayed on our website do not include taxes. Taxes will be calculated and added during the checkout process based on your location.
Do you offer discounts for bulk or wholesale purchases?
Yes, we offer discounts for bulk or wholesale purchases. Contact us for more information and pricing details.
What currency will I be charged in?
All transactions are processed in CAD. If you are ordering from outside Canada, your bank may apply an exchange rate or additional fees.